Athlevar Return Policy
Effective Date: 11/13/2023
1. Return Eligibility: Athlevar understands that circumstances may arise where a return is necessary. Our return policy applies to products that meet the following criteria:
2. Return Timeframe: Customers must notify Athlevar of any issues with their order within 14 days of receiving the product. Returns initiated after this period may not be accepted.
3. Return Process: To initiate a return, please contact our customer service at +234 9062334512. Provide your order number, a description of the issue, and clear photos if the product is damaged.
4. Inspection and Approval: Upon receiving your return request, We will assess the eligibility based on the provided information. In some cases, additional details or evidence may be requested.
5. Return Authorization: If your return is approved, We will provide a Return Authorization (RA) number and instructions on how to proceed.
6. Packaging and Shipping: Customers are responsible for securely packaging the item(s) for return. The RA number must be clearly marked on the packaging. Customers are also responsible for the return shipping costs.
7. Refund or Replacement: Upon receiving the returned item(s), Athlevar will inspect the product. If eligible, customers can choose between a refund or a replacement. Refunds will be processed using the original payment method.
8. Non-Returnable Items: Customized or made-to-order products are generally non-returnable unless there is a manufacturing defect.
10. Communication: Athlevar is committed to keeping customers informed throughout the return process. Updates will be provided via the contact information provided during the return initiation.
By making a purchase from Athlevar, you acknowledge and agree to our Return Policy.
If you have any questions or concerns, please contact our customer service at +2349062334512
Thank you for choosing Athlevar!
